Cancel at any time
You can cancel a Kitalva Pro subscription at any time through the billing portal. Cancellation prevents the next renewal, and Pro access normally continues until the end of the current paid billing period.
Refund requests
If you were charged more than once, experienced a material service failure, or believe a payment was made in error, contact us within 14 days of the charge. We will review the request promptly under applicable consumer law and the Paddle buyer terms.
How refunds are paid
Approved refunds are returned to the original payment method by Paddle, our merchant of record. Bank and card processing times may vary after a refund has been issued.
How to request help
Email contact@kitalva.com with the account email, transaction reference and a short explanation. Do not send full card details or passwords.